1. How can I track my package?
- You can track your order on each level of delivery. When the package is shipped, you get an email with the exact number of the shipment:
- INPOST (Courier and Paczkomat):
- POCZTA POLSKA:
- COURIER DPD
You confirmed your order but changed your mind on the payment level? That’s ok. We get that. Sometimes online shopping demands some time to think :) Your order is already in our system but we won’t ship it until the payment has gone through. In case you already paid for your order, let us know at firstname.lastname@example.org We’ll cancel the order and reimburse you.
3. I want to return the items. How can I do it?
- If you don’t feel satisfied with our product, you can return it or exchange it within 30 days after the purchase. All you have to do is:
- send us an email at email@example.com
- fill out a form , print it and contain it in the package
- remember that you’re responsible for any fees connected to the shipment
- ship package to the address: KABAK ul. Patriotów 24, 04-933 Warszawa
4.Can I exchange the purchased item?
5.The product I’ve bought has a defect. Can I make a complaint?
6. Where do you manufacture your products?
Our products are 100% local. Everything you find at our store is made in Poland.
7. Do you cooperate with other stores?
Absolutely! We’re looking for shops willing to work with us. We offer a profitable and simple order system. Check out our B2B collaboration page to find out more: https://sklepkabak-gb.shoplo.com/page/wholesale-orders.
8. Are your products actually 100% vegan?
It’s not just about the brand. Personally, we all care about making life on our planet a little bit better. That’s why we eliminated animal products and kept animals only on our patterns. We make our belts and patches out of faux eco-leather. Also, the glues that we use during the production are 100% vegan. That makes KABAK a brand completely vegan.
9. What do you do to be environmentally friendly?a>
Living in harmony with nature is one of these values that we treat seriously as a brand and people. That’s why we grow together with KABAK. We search for new solutions, make more mature decisions and exchange materials for those environmentally friendly. In our labels and other paper products, we only use ecological papers as crush (made out of organic waste such as citrus and coffee) and kraft (made 100% out of recycled waste paper). We eliminated all animal products from our offer and replaced them with more ecological solutions becoming 100% vegan in 2018. We made sure your package won’t generate too much waste and got rid of the plastic. That's why there's no foil in our packages and the tape is replaced with the paper one.
10. What can I find in your newsletter? How often do you send it??
In KABAK’s newsletter, we write about news, sales, bestsellers' comebacks and other events from the brand’s life. Sometimes you can find discount code only for our subscribers. If you consider signing up, don’t worry! We won’t send you tons of spam every month. We send our newsletter only when there’s something good to read about.
11. What is “in stock reminder”?
When you're interested in a certain model or size that isn’t currently in stock, click on the option “in stock reminder”. When the item is available again, you will be notified with an email.
12. Can you pack my order as a gift?
Absolutely! Leave a comment while ordering your item and let us know that you’d like it packed as a gift. We’ll make sure that the order looks even prettier than usual.
13. Can I make customized orders for my company?
Absolutely! We can design most of the products available in our offer (except belts and lingerie) according to your personalized needs. You can find out more about the details here: (/page/individual-order)
14. How do you make your standard socks?
We make KABAK socks out of 80% certified combed cotton, 15% of polyamide and 5% of elastane. The combed cotton makes your sock soft and comfortable. Thanks to the polyamide, the thread is solid and won’t get abrased. Elastane helps the socks stay on your feet in one place without sliding down.
15. What’s so special about combed cotton?
Combed cotton is a result of the selection of the highest quality cotton fibres. After the process of purifying and combing, fibres are smooth, long and resistant to abrasion. This kind of process lasts even 5 times longer than a regular type of production. That’s why KABAK socks are that soft.
16. What is organic cotton and why socks made out of it are more expensive?
Organic cotton is currently the most sustainable material available in the textile industry. How is it different from regular cotton? From the very beginning, the production of organic cotton remains in harmony with natural processes. There’s no chemicals or pesticides used and no people are exploited at the plantations. Dyes that colour the fibre are only natural, which makes them safe for kids and do not sensitize. Cotton is hand-picked - that’s why fibres are better quality and purer. Socks made out of such material are more durable. Strict production requirements lead to higher prices. But we can guarantee - it is worth it.
17. Is the cuff going to squeeze my ankle?
We don’t want the socks to slide down your legs. That’s why 3 out of 5% elastane used in our KABAK socks has its place in the cuff. This way, the sock will lay on your leg, without pressing it too hard.
18. What if my size is 41//42?
If you’re size 41, just think about whether you want the leg of the sock to be shorter or longer. After the first wash, the sock might slightly shrink so the length of the sole (the bottom part of the sock) will be right for you no matter which size you decide to choose.
19. Why is the sizes’ range so wide?
That makes it simple! We do not create collections designed only for men or women. Once you decide which pattern you like the most, the only thing you have to choose is the size. We know how hard it is to buy socks, especially if you don’t buy them for yourself and it’s a gift. That’s why we created socks in universal sizes. You don’t have to try them on to make a decision.
20. Do you have non-slip socks for the kids?
No, our kid KABAK socks are not non-slips.
You can go ahead and wash socks and other KABAK accessories. The maximum temperature is 40 Celsius degrees. Just remember, socks are mostly made out of cotton and after the first wash they might slightly shrink. It’s natural, but don’t worry. Just put your socks on and they’ll stretch back to their original size (⅓ length of your calf). Don’t bleach, tumble dry, dry-clean or iron them. Just let the washing machine do its job ;)
22. Will the glitter socks irritate my sensitive skin?
The glitter socks are the only synthetic socks in our offer. They might be less comfortable than other socks available at our stores but they absolutely won’t irritate sensitive skin. We thought about it and softened the inner layer, making sure that, although the socks might seem rough outside, the material inside reminds thighs and remains safe for your skin.
23. Why do some of the socks seem thicker than the others?
All KABAK socks are made out of the same type of fibres. Sometimes there might be a slight difference in their thickness. Depending on how complicated the pattern is, some details might need more threads which will cause the feeling of a thicker fabric.
24. Why sometimes socks in the same size seem to be different from each other?
All KABAK socks are designed according to the same parameters and are made out of the same amount of fibres. Sometimes socks in the same size but different patterns might look slightly different. That may be the result of the “old age” of a pair. The sock might shrink a little bit after a long time and it’s natural. After the production is over, each sock is additionally ironed and smoothened. Depending on the time of storage and transport condition, elastane contained in the socks might shrink a little bit making you feel that the pair of socks is smaller than its “younger” friends. Don’t worry! Once you put the socks on, they’ll stretch back to their original size and will lay well on your feet!
25. Are all beanies in the same size?
All beanies within one kind are going to be the same, but there might be small differences between certain models. Beanies alcatraz are knitted thickly so they are going to be the most tight model. The burglar beanies are the widest but they won’t keep your ears warm since they are shorter and don’t cover them - wear them as a nice addition to your outfit!
26. Is the alcatraz beanie going to stretch?
Beanie might seem quite tight when you wear it for the first time - it’s knitted thickly to keep your head warm :) Don’t worry! Beanie is made out of elastic cotton and after a few hours, it will stretch and perfectly fit your head. That’s why you shouldn’t lend it to friends with bigger heads than yours. Once it’s stretched, beanie might won’t go back to its original size.
27. Which beanie is the thickest/the warmest?
Definitely our warm, winter beanie. It’s knitted out of a thick, double layer of fabric. It will keep your head warm even on the coldest days!
In the case of our KABAK beanies, we recommend a hand-wash. Washing them in the washing machine is possible at the temperature not higher than 30 degrees but there’s a possibility that after that your beanie will get puffed, static or wrinkly. Don’t bleach them or dry them.
29. Why do the prices of lingerie differ?
The prices of lingerie depend on the fabric and construction of the model. Colorful lingerie is made out of single-layer mesh. There’s also a collection of simple, gently ribbed black lingerie that we made out of viscose.
30. Why is there no only cotton lingerie?
We wanted to create a collection that is subtle and feminine. That’s why we decided to use light, gentle fabric, that will make you feel not just comfortable but also sensually and beautiful. Our lingerie is made with the help of lingerie brand Rilke and we completely trust them in that area.
31. Is the underwear breathable enough?
Absolutely! Although lingerie KABAK x Rilke is made out of synthetic fibres, it won’t make you sweat. Our knickers and bras are thinner than the standard underwear available at most other stores. You don’t have to worry about its breathable level.
32. How to wash KABAK underwear?
All delicate, synthetic fibres are recommended to be hand-washed. Washing them in a washing machine is possible at a temperature not higher than 30 degrees but there’s a possibility that after that your lingerie will get puffed, static or wrinkly. Don’t bleach them or tumble dry them.
33. What size are your scarves?
The size of the KABAK patterned scarf is 155cm x 19cm. The size of the fringes is 2x8cm. The dimensions of one-coloured scarf is 195 cm x 29.5 x cm.
All delicate, synthetic fibres are recommended to be hand-washed. Washing them in a washing machine is possible at a temperature not higher than 30 degrees but there’s a possibility that after that your scarf will get puffed, static or wrinkly. Don’t bleach or tumble dry them.
You can wash KABAK towels in the washing machine at a temperature not higher than 40 degrees.
You don’t need a lot of time to take good care of your belt. In case of a small stain, gently wipe your belt with a wet towel. Washing them in the washing machine is not a good idea.